MEGAPOS Quick Q Pre-Order Solution for SongFa

THE STORY

Song Fa, the oldest and most authentic Bak Kut Teh chain in Singapore, with 8 outlets located island wide. The peppery pork ribs soup is beloved by millions. Tourists coming from different parts of the world list Song Fa as a must-go stop when they visit Singapore.

Due to the immense popularity, there is never not a line. MegaPOS helps them to overcome this problem.

OUR SOLUTION

– Q-number assigning: A Queue number will be assigned to the customer once they join the queue.

– iPad Ordering: While waiting in line, customers can look through the menu and staff will help to take orders in advance.

– Table assigning: Once a table is cleared for the next customer in line, staff can call up the queue number and assign it to the table. The pre-order food list attached to the queue number will then be automatically sent to the kitchen for food preparation. When the customer sits down, food will be served in no time.

This solution shifts the ordering stage to overlap with the queuing stage, speeds up the entire service process. It also maximizes the table turnover rate during peak hour.