3 Common Mistakes That New Restaurants Make

Is staring up a new restaurant part of your short or long term plan? If so, you may also already know that many others share the same aspirations as you and may have seen many new F&B brands popping up all over Singapore. In fact, Singapore’s F&B growth is currently at its all time high.

In such a competitive industry, many have been forced to shut but there are those who thrive. In this article, we share the 3 common mistakes that new restaurant owners make so you can avoid them.

Not enough connections

Running a business requires having good connections. While many may think that as a restaurant business, serving good food guarantees success, however, that may not be true for all businesses.

Having the right connections does not mean knowing many friends or family members that will patronise your restaurant to show their support. Instead, it often means having a relationship with suppliers, technology solution providers, business partners and more of the sort.

By forming strong relationships with businesses that provides solutions to support the daily operations of your restaurant, you secure your restaurant’s supply, operational and technological needs so that you can your staff can focus on bettering customer service and food quality which matters the most to a restaurant.

Too many bad reviews

In this day and age, customers often find your restaurant online through search engines like Google or through social media. While nailing search engine optimization, social media marketing and advertising is great to generate more attention to your restaurant, it is important to take care of your customers and your review sections.

Having your restaurant online is great for publicity but if not properly managed, will negatively affect your business as unsatisfied customers can easily leave a bad review.

As a restaurant, there may be a handful of bad reviews that is unavoidable, but do remember to keep them in check to prevent it from spiralling out of control. Often, once a customer leaves a review on your online page, it is damage done. 

So the best way to prevent this from happening is to ensure a good level of customer satisfaction by enforcing standard customer service practises to all your staff.

Not unique

Many restaurants fail as customers do not find what they have to offer exciting. Be sure to define what is unique about what your restaurant has to offer as compared to others. It could be in the form of attractive prices, menu offerings that others may not have, top tier food quality, and many more.

Keep in mind that even if you are selling the same types of food, it has to have an element that stands out from your competitors and market it well.

MEGAPOS restaurant POS system & solutions

In our first point, we mentioned about having the right business connections. MEGAPOS is an industry leader in providing F&B businesses in Singapore with restaurant teachnology such as a restaurant specific POS system, QR ordering systems, self ordering kiosks and more.

Our solutions have been refined and proven over the years in the F&B industry through working with F&B businesses, SMEs or chain enterprises for the past 17 years. Interested to find out more about MEGAPOS POS Systems and  solutions for your restaurant? Click here for a free demo.