Essential capabilities of a salon & spa pos system in 2022

Managing a Salon & spa business can be a tedious job as there are many aspects of the business that requires different bookkeeping methods. Hence, being able to centralize Salon & SPA business through a POS system capable of centralizing these bookkeeping methods is essential. Here’s why:

• Less human errors and miscommunication.
• Less time consuming to manage multiple bookkeeping methods

Features of A Complete Salon & Spa POS System

But before diving into the benefits of a complete Salon & Spa management capable POS system, let's look at the features that such a POS system should have.

1. Sales management
2. Online appointment booking
3. Appointment management
4. Service package management
5. Customer management
6. Human resource management

Sales Management

Cashless payment handling

The primary function of a POS system is to handle sales transactions. With today’s customer trend, a POS system that is able to integrate with multiple payment terminals is not “good-to-have” anymore, but a “must-have”.

Especially so because service packages and some services are big-ticket sales going above $70. Most customers nowadays do not carry large amounts of cash with them and will opt for cashless payment options. 

Hence, having a POS system with payment terminal integrations allows you to let your customers choose their preferred payment modes.

Sales reports

Apart from the standard end of shift or end of day report, a POS system should allow provide you with more in-depth reports of your salon and spa sales. Reports like profit and loss, best sellers by the hour, week or month, discount reports are all important reports for your business.

Online Appointment Booking

Since the COVID 19 pandemic, consumers have become accustomed to getting things done online. For example, renewing their passports, banking, reserving seats at a restaurant and many more.

In order to remain competitive, your salon and spa business should offer online appointment booking. 

Apart from consumers being accustomed to getting things done online, most new customers discover salons or spas through online channels like social media or search engines like Google.

Having an online appointment booking system allows these customers to easily schedule their first visit.

By integrating online appointment booking with your POS system, you also reduce the time and effort taken to manually enter appointments into your POS calendar, which reduces human error at the same time.

Service Package Management

This is by far one of the most important features of a salon and spa POS system. As salon and spa businesses, by nature, will offer credit and service packages to keep customers coming back.

Managing these service packages manually is prone to human error. Using your POS system to manage service packages is the most efficient and accurate.

Why so? This is because your POS system ties sales transactions, customer details and package sales and balances together. Once a customer redeems or buys a service package, the balance will be automatically updated in your POS system.

Customer Management

Alongside service package management, customer management is also a key feature to have in your salon POS system.

Customer management means being able to keep track of customer data such as their previous purchases, service package balances and preferences, allowing customers to collect and redeem points record customer deposits or apply different discounts and promotions for respective membership tiers.

This allows you to create a personalized experience for your customers to boost customer satisfaction & loyalty.

Human Resource Management

While most of the features of a salon POS system are customer-focused, let’s not forget about your employees.

A POS system that is capable of managing employees, allows you to generate reports on their performance, commission payouts and clock in & out timings.

This makes it less time consuming to manage employee payroll and prevent misunderstandings or miscommunication between staff and customers.

Getting a Salon & Spa POS System

If you are interested in getting a capable salon & spa POS system, click here for a free demo.