Improving Order Accuracy and Reducing Wait Times with Self-Ordering Kiosks in F&B

In the highly competitive F&B industry, customer experience plays a crucial role in the success of any establishment. A smooth and efficient ordering process is a key factor that can make or break the dining experience for customers. Long wait times, inaccurate orders, and frustrated customers can harm an establishment's reputation and lead to lost revenue. Fortunately, advancements in technology have made it possible for F&B establishments to streamline their operations and enhance the customer experience through the implementation of self-ordering kiosks.

Benefits of self ordering kiosks for F&B businesses

Increase order accuracy

One of the many benefits of self-ordering kiosks is the improvement in order accuracy. In traditional ordering systems, miscommunication between customers and service staff can lead to incorrect orders, which can result in frustrated customers and additional costs for the business. Self-ordering kiosks eliminate the need for human communication during the ordering process, reducing the risk of miscommunication and resulting in more accurate orders. Additionally, customers can take their time to browse through the menu and customise their orders without feeling rushed or intimidated by a busy waitstaff. This ensures that the customers receive exactly what they ordered, leading to higher satisfaction rates and increased customer loyalty.

Reduce waiting times

Another significant advantage of self-ordering kiosks is the reduction in wait times. Long queues and waiting times are common pain points for customers in F&B establishments, especially during peak hours. With self ordering kiosks, you are able to open up more ordering terminals in your F&B establishments without having to hire more service staff.

This helps to relieve the ordering bottleneck caused by manpower shortages, allowing your F&B business to receive more orders at once, and reduce waiting times for customers.

On top of that, your existing staff can be redeployed to help out in other areas of operations to speed up food service. Once again, reducing waiting times. This brings benefits to both you and your customers as it creates a better customer experience at your F&B outlet and quickens table turnover rates for your F&B outlet to capitalise on your peak hours.

Manpower savings

Self-ordering kiosks also offer several benefits to F&B businesses beyond improving order accuracy and reducing wait times. They can help in streamlining operations, reducing labour costs, and increasing revenue. The implementation of self-ordering kiosks reduces the need for human resources, enabling businesses to allocate their staff to other areas of the operation, such as food preparation and customer service. 

Increase Bill Sizes

Additionally, self-ordering kiosks can lead to an increase in average order value as customers can take their time to browse through the menu and customise their orders without the pressure of upsetting or troubling service staff, resulting in upselling opportunities for the business.

Self ordering kiosks are affordable

The benefits of self-ordering kiosks have been recognised by many F&B establishments, from fast-food chains to high-end cafes. Self-ordering kiosks are no longer a luxury reserved for large establishments but are now an accessible and affordable option for small to medium-sized F&B businesses as well. The costs of implementing self-ordering kiosks have decreased over the years, and the benefits have increased, making it a wise investment for any F&B establishment looking to improve their operations and customer experience.

In conclusion, the implementation of self-ordering kiosks can lead to significant improvements in the customer experience, order accuracy, and wait times. By reducing the need for human communication during the ordering process, self-ordering kiosks can minimise the risk of miscommunication and inaccurate orders, leading to higher customer satisfaction and loyalty. 

Additionally, self-ordering kiosks can reduce wait times, streamline operations, reduce labour costs, and increase revenue for F&B businesses. With the advancement of technology, and grants available, self-ordering kiosks are now an accessible and affordable option for small to medium-sized F&B establishments, making it a wise investment for those looking to improve their operations and customer experience.

If you are looking for self ordering kiosks for your F&B business that are pre-approved for grants, click here to contact us today!