1.     Quotation/Order Form price

1.1      All prices quoted are in Singapore Dollar only unless otherwise stated.

1.2      All prices quoted are subject to the prevailing GST.

2.     Validity

Quotation/Order Form shall be valid for fourteen(days) from the date of Quotation/Order Form.

3.     Payment Terms

3.1   Fifty percent (50%) payment upon signed confirmation, full balance payment upon hardware delivery.

3.2   For non-hardware purchase, a hundred percent 100% payment upon signed confirmation.

4.     Delivery Time

Approximately two to four (2 – 4) weeks for hardware delivery upon receiving of first payment unless otherwise stated. Projects with software/system customizations/special order will be subjected to longer lead time.

5.     Warranty

5.1   Software shall be under twelve (12) months warranty from the date of implementation unless otherwise stated.

5.2   HP POS system shall be under thirty-six (36) months warranty from the date of delivery unless otherwise stated. All other hardware device shall be under twelve (12) months warranty from the date of delivery unless otherwise stated. Hardware shall be warrantied according to Manufacturer’s warranty terms and conditions.

5.3   All APPLE products will follow warranty specified by APPLE policy.

5.4   The warranty does not protect against accidental damage, loss, acts of nature, improper use.

6.     Service Level Agreement

(Only for devices/systems under valid warranty and maintenance)

Reported issues shall be logged into MEGASAFE ticketing system, and handled professionally and timely by MEGASAFE with the following response time:

A. Immediate            Attention (30 - 60 mins, supporting methods: phone, web or onsite)

A critical component of the POS system is affected with direct business impact. Example: POS system is down and in offline mode.

B. High (Within same business day, supporting methods: phone, web or onsite)

A component of the POS system is degraded or not working. Example: Slow response times with the POS system or intermittent errors. Receipt printer is not printing.

C. Medium (Within 2 to 4 business days, supporting methods: phone, web)

Non-critical component of the POS system is down with some business impact. There is a work around the problem. Example: Back office reports are non-functional.

D. Low (5 to 7 business days supporting methods: phone, web)

Non-critical component of the POS system is down with no direct business impact. Little or no impact or need for immediate attention Example: Cosmetic issues.

There will be a difference between response time and issue resolution time, case to case basis.

Due to nature of software products MEGASAFE will not guarantee bug free products and will not accept customer requests to change/undermine the current software design structure/behaviors.

7.     Technical Support

7.1   Twelve (12) months technical support (Mon-Sat 9am-9pm, excluding public holidays). Onsite visit charge outside the stated hours is $380 per trip.

7.2   Technical support covers only products sold by MEGASAFE only.

7.3   Technical support excludes network cabling, network termination, internet connection troubleshooting, extra training, software customization, extra usage request such as menu reprogramming, etc.

7.4   Technical support shall be provided for onsite, or offsite (phone, internet, etc).

8.     Optional items

8.1   items/services not shown in this Quotation/Order Form are optional items.

8.2   Some optional items shown in the Quotation/Order Form shall be stated clearly as “optional”

9.     Site Preparation & project coordinator

9.1   Customers shall prepare the system installation site by ensuring that system’s infrastructure is ready and available for MEGASAFE to install the system. (e.g. Tested and certified cabling, power points, suitable and safe to install the system).

9.2   Customer shall assign a project coordinator who will liaise with MEGASAFE ‘s representatives for all matters related to system installation and implementation.

10.   Training

MEGASAFE shall provide training as per stipulated in the Quotation/Order Form.

11.   Manday

One(1) manday shall be defined as Eight (8) Hours.

12.   Cancellation

12.1   No cancellation and no refund will be allowed after the Quotation/Order Form signed, or payment made, or project starts whichever is earlier.

12.2   If the cancellation is due to government authority license approval issue, the cancellation is allowed. However, a cancellation fee of 25% of the total project value shall be applied.

13.   Grants

For customer intending to apply for government grant, if any, please take note that as the grant result is subjected to government approval, MEGASAFE Technology Pte Ltd and representatives will not be liable to the grant online application and outcome. Any quote/order form/agreement signed is not cancellable.



14.   Agreement

By confirming this order/quotation, it is agreed that you have read and understood the Terms and Conditions and accepted all the terms.