How To Streamline Your Restaurant's Operations

In order to stay competitive, F&B businesses have adopted many digital tools such as QR ordering systems, self-ordering kiosk, online ordering solutions and food delivery platforms to diversify their ordering channels and gain a competitive edge.

However, taking on too many ordering channels may backfire on a restaurant if they are not managed effectively. 

In this article, we will explore how a good POS system for your restaurant can help to simplify managing multiple ordering channels.

Integration with in-store ordering solutions

QR ordering and self-ordering kiosks are the most popular examples of in-store ordering solutions. While they bring key benefits such as:

• Reducing dependence on manpower
• Boost average bill sizes through automated upselling
• Increase order handling capability

However, these benefits may not be fully realised without a proper management solution, resulting in restaurants giving up their QR ordering solutions and self-ordering kiosks altogether.

This is because having to juggle POS orders and self-ordering platforms separately makes order management a hassle during peak hours.

Hence, getting a restaurant POS system that is able to integrate with QR ordering is important to help you achieve a seamless operation and enjoy the maximum productivity boost.

Integration with food delivery platforms

Food delivery platforms have become a basic requirement for many restaurants in order to keep up with their competitors.

The challenge starts during peak hours when there are high volumes of orders from food delivery platforms as well as your walk-in customers. Your restaurant staff will have to juggle between in-store orders and food delivery orders.

Adopting a restaurant POS system that integrates with your food delivery platform like GrabFood, centralizes order management. The orders from GrabFood will be sent into your POS system which are then itemized and sent into the kitchen.

This minimizes the chances of human error and the hassle of re-entering orders from the food delivery platform’s device into the POS system.

Integrations with Customer Relationship Solutions

Many restaurants will run membership programmes to boost customer retention rates. While many POS systems have an inbuilt CRM function, it may not be able to meet the needs of your restaurant business as it grows.

Therefore, it is important to get a restaurant POS system that is integrates with third party CRM solutions so that it is able to scale with your restaurant’s growth.

Getting a Restaurant POS system that simplifies your restaurant operations

If you are interested in getting a POS system that simplifies your restaurant operations, click here to schedule a demo.