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Customer Success: Swee Choon Tim Sum POS system & Contactless Ordering

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Swee Choon has been Singaporeans’ go to supper place and is the perfect example of “where old meets new”. Traditional dishes like Siew Mai, Char Siew Bao and Glutinous chicken rice are still served as popular choices, the décor of Sweechoon’s interior is also reminiscent of the old coffee shops in Singapore. 


Despite its traditional look and dishes, Swee Choon is definitely not stuck in a time-warp. New additions to the business-like air conditioning, queue management system and also a QR ordering solution have helped them improve on operational efficiency and customer satisfaction.


Challenge

  • Managing the long queues that form outside their outlets during peak hours
  • Increasing table turnover rates to accommodate to the large crowds they draw
  • Manage the high volumes of orders effectively and accurately in the kitchen
Solution

By using MEGAPOS POS Solution, Swee Choon Tim Sum Restaurant opened the doors to a wide array of add on modules that gave their operation efficiency a boost, with tools like Digital Ordering.

By using Digital Ordering, they enabled customers who are in the queue to start browsing their menu and place orders. This helped keep customers engaged, and most importantly, increase their table turnover rate by removing ordering time at the tables and cutting down dish serving time.

Another way Digital Ordering has helped Swee Choon Tim Sum Restaurant is by lessen their manpower dependancy. With Digital Ordering, staff no longer have to go from table to table to take orders and key in orders manually. Instead, their customers place orders digitally through their smartphones, allowing Swee Choon to process high volumes of orders simultaneously.

With MEGAPOS POS Solution being its centre of operation, Swee Choon has been able to effectively and efficiently handle huge volumes or orders, firing them to different kitchen sections for preparation and perform analytics with ease through data collected.

As a result of the efficiency gains through using MEGAPOS Solutions, Swee Choon Tim Sum Restaurant has cut down on operation cost, boosted efficiency and also, turn their focus to what matters most: attracting more customer to enjoy their tasty dishes.

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SBF Center #26-02

Singapore 068914


(+65) 6224 5788

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