3 key areas to focus on in your F&B business

There are many things to take care of when operating an F&B business. Here are 5 key aspects you should focus on to grow and improve operational efficiency sustainably.



Manpower & Staffing

Looking for an adequate amount of manpower is one of the biggest challenges for any F&B business in Singapore. This could be attributed to the long working hours and few off days that F&B staff typically get, leading to Singaporeans unwilling to work in the F&B industry.

Hence, F&B businesses often turn to hiring part time staff who are only able to work limited shifts as they are mostly still in school, or foreign manpower which are often costly due to levies. Even if an F&B business can afford to hire foreign manpower, they may not be able to do so as there is a minimum number of Singaporeans they have to hire before being able to hire a foreign staff. 

Proper staff roster management will ensure that your F&B outlets are not overstaffed during non peak periods and not understaffed during peak hours, which causes a ripple effect of slow food service and bad customer experience, leading to a loss of loyal customers. A good F&B POS system will provide reports that helps you identify your peak hours and days to achieve effective manpower scheduling.

Digital self ordering solutions coupled with proper staff roster management will help your F&B business solve your manpower woes and reduce operational costs in the long run.

With self ordering solutions like self ordering kiosks and QR ordering solutions, your customers are able to place orders on their own without the need of service staff to take orders.

This way, you will be able to save on manpower and allow existing staff to focus on bettering customer experiences, food service speeds and other essential F&B operation tasks.

Service Quality

Apart from good food, it is important for F&B businesses to provide a great experience for their customers. Good experiences increase the chances of customers coming back to patronise your business while bad experiences make it unlikely for customers to come back unless they have fallen in love with your food.

What are key areas to focus on when thinking about enhancing your F&B business’s service quality? See more in our next post!

Ambience

To choose the right ambience for your F&B business, consider your target customer groups and their intention of dining at your F&B business. Are they mostly there for business dinners? Are they of the younger generation who would love to take pictures of Instagram or Tik Tok worthy places? 

Creating a suitable environment for your target customers, enhances the experience for them as it helps to set the mood, making them feel comfortable. 

Stay tuned to our upcoming articles to learn more about tailoring F&B ambiences to suit your business demographic.

F&B POS systems and self ordering solutions

If you are in the market for an F&B POS system, self ordering kiosks or QR ordering systems  for your restaurant, cafe and quick service takeaway food stall, click here to drop us an inquiry.

We look forward to meeting you!